Return Policy

We aim to surprise and delight. But if for some reason you are unhappy with your Ella Design Group purchase, please email within 7 days of receiving your delivery to request a Return Authorization (RA) number.  Please do not ship an order back to us without an RA number.

Once you have received your RA number, you are responsible for carefully packaging and shipping the return order back to Ella Design Group with the RA number clearly indicated on the outside of the package.

Your item must be in its original condition, intact with no missing parts for a refund to be processed, so please do package your return with care. Additionally, we cannot be held responsible for packages that are lost on their way back to us, please consider getting a tracking number for that return shipment.

Return shipping costs must be incurred by the customer. However, if the return is due to our error or receipt of damaged goods, we will happily pay the return shipping costs and process a full refund. If this happens please contact us immediately so arrangements can be made.

We reserve the right to refuse any merchandise that does not meet our return policy guidelines. We cannot authorize a return if more than 7 days have gone by since the delivery of your order.

ALL SALE ITEMS ARE FINAL SALE, no returns or exchanges are available on final sale items.

Custom goods were made specifically for you and thus can not be returned.