Privacy Policy

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at team@elladesigngroup.com.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Squarespace

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at team@elladesigngroup.com or by mail at Ella Design Group, 78 John Miller Way, Suite 320, Kearny, NJ 07032.

 
 
 

Return Policy

We aim to surprise and delight. But if for some reason you are unhappy with your Ella Design Group purchase, please email team@elladesigngroup.com within 7 days of receiving your delivery to request a Return Authorization (RA) number.  Please do not ship an order back to us without an RA number.

Once you have received your RA number, you are responsible for carefully packaging and shipping the return order back to Ella Design Group with the RA number clearly indicated on the outside of the package.

Your item must be in its original condition, intact with no missing parts for a refund to be processed, so please do package your return with care. Additionally, we cannot be held responsible for packages that are lost on their way back to us, please consider getting a tracking number for that return shipment.

Return shipping costs must be incurred by the customer. However, if the return is due to our error or receipt of damaged goods, we will happily pay the return shipping costs and process a full refund. If this happens please contact us immediately so arrangements can be made.

We reserve the right to refuse any merchandise that does not meet our return policy guidelines. We cannot authorize a return if more than 7 days have gone by since the delivery of your order.

ALL SALE ITEMS ARE FINAL SALE, no returns or exchanges are available on final sale items.

Custom goods were made specifically for you and thus can not be returned.